IKON LAW

Our clients tell us that continuous improvement of client care and working hard towards the provision of quality service is of vital importance to building a successful relationship with their solicitors.

Good quality, accurate and broadly spread client feedback allows us to enhance our performance and to gauge how well we are meeting our clients' expectations. We obtain feedback from our clients using a structured questionnaire where clients are asked about their level of satisfaction with the overall relationship, covering topics such as our performance, staffing and resourcing, fees and billing and added value services. Positive feedback is always appreciated and we act upon it to ensure best practice is disseminated throughout IKON LAW. Should any issues with underperformance be raised, we have a thorough escalation procedure in place to make sure a similiar situation a avoided in future.

The importance of this project to clients is illustrated by their high level of participation and by the depth and richness of the feedback that they are providing.

First UK Bank to Offer Commercial Litigation funding